*Free for MSBA members only
Deadline to Register: October 19, 2017
Presenter: Christina Burns, Ruby Receptionists
Christina Burns is the VP of Service at Ruby Receptionists. She's been in the customer service industry for over a decade, and has learned some incredibly valuable lessons over the years. Christina has a passion for sharing information and encouraging businesses to focus on customer experience as a key business metric, and wholeheartedly believes that fantastic customer service can make the world a better place.
Description: Start with Trust: How to Develop Customer Relationships that Drive Word-of-Mouth Referrals.
- Why: The importance of focusing on customer relationships
- What: Top priorities when building customer relationships
- How: The Ruby Service Pyramid and how you can create your own
1.0 Standard CLE Credit applied for
Remote Participation Only: The instructions will be circulated the day before the program.
Event info and registration here.