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*Start with Trust: How to Develop Customer Relationships that Drive Word-of-Mouth Referrals

*Free for MSBA members only

Deadline to Register: October 19, 2017 

Presenter:  Christina Burns, Ruby Receptionists

Christina Burns is the VP of Service at Ruby Receptionists. She's been in the customer service industry for over a decade, and has learned some incredibly valuable lessons over the years. Christina has a passion for sharing information and encouraging businesses to focus on customer experience as a key business metric, and wholeheartedly believes that fantastic customer service can make the world a better place.

Description: Start with Trust: How to Develop Customer Relationships that Drive Word-of-Mouth Referrals.

  • Why: The importance of focusing on customer relationships
  • What: Top priorities when building customer relationships
  • How: The Ruby Service Pyramid and how you can create your own

1.0 Standard CLE Credit applied for

Remote Participation Only: The instructions will be circulated the day before the program.

Event info and registration here.